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Quiz MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant–Efficient Practice Exams Free

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q167-Q172):

NEW QUESTION # 167
During requirement and design discussions, Litware. Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty. After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer are a. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 168
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

A. Edit the existing system status field values.
B. Create the necessary service task values.
C. Create the necessary sub-status values.
D. Create the necessary system status values.

Answer: C

NEW QUESTION # 169
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.

A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
C. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.

Answer: B,D

NEW QUESTION # 170
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?

A. No
B. Yes

Answer: B

NEW QUESTION # 171
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to
1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
B. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
D. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
E. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

Answer: C,D,E

NEW QUESTION # 172
......

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