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C-C4H56I-34 Practice Exam | Valid Exam C-C4H56I-34 Practice

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Topic 2

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

Topic 3

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 4

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

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The SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) study material of GetValidTest is available in three different and easy-to-access formats. The first one is printable and portable SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) PDF format. With the PDF version, you can access the collection of actual SAP C-C4H56I-34 Questions with your smart devices like smartphones, tablets, and laptops.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Installed base
B. Contract
C. Customer
D. Product

Answer: C,D

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily. You can create installed bases in the Installed Base work center, under the Installed Base view.
Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
Creating a Registered Product - SAP Learning, slide 3-4
Solution Guide for SAP Service Cloud Version 2, page 31-32

NEW QUESTION # 38
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

A. Edit customer details
B. Create a new e-mail message or a new case from the What Would You like to do? area
C. Launch a customer survey
D. View customer details
E. Access interactions and notes in the timeline tab

Answer: B,D,E

NEW QUESTION # 39
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. Employee
B. Business role
C. E-mail
D. Organization

Answer: B

NEW QUESTION # 40
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Product
B. Registered product
C. Maintenance plan
D. Warranty

Answer: A,B

NEW QUESTION # 41
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the Customer Hub screen configuration
B. In the general configuration of Agent Desktop
C. In the timeline configuration
D. The event types are enabled by default and cannot be changed.

Answer: A

Explanation:
To configure visible event types in the Customer Hub timeline:
* Navigate to Customer Hub Screen Configuration.
* Select the timeline component and choose which event types (e.g., cases, calls) to display.
* Timeline-specific settings (A) are part of the broader Customer Hub configuration.
* Event types are not enabled by default (D) and require explicit configuration.
References:
* SAP Help Portal: Customer Hub Timeline Configuration
* SAP Documentation: Customizing the Timeline

NEW QUESTION # 42
......

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